FAQ
Straight answers about how we test and what we recommend
Short, practical responses to the questions we hear most from readers before they buy.
How do you test products for the South African market?
We buy the units ourselves from local retailers and run them through a standardised routine for at least two weeks. That includes daily use, power draw measurements, and a stress test specific to the category — like repeated wash cycles for appliances or drop tests for outdoor gear. We also check the local warranty terms and how easy it is to get spare parts through major national chains.
What does your scoring criteria actually measure?
Each review uses the same five-point framework: real-world performance, build quality, energy efficiency, value retention, and after-sales support. We score each category separately and then combine them into an overall rating. The breakdown is always visible in the review so you can see exactly why a product scored the way it did, rather than just trusting a single number.
Do you accept free products from manufacturers?
No. We purchase every item we review with our own budget, and we don't accept review units or payment from brands. This keeps our opinions independent and lets us publish honest assessments, including when a product isn't worth the money. If a manufacturer sends a sample, we return it unopened or donate it to a local charity.
How often do you update your buying guides?
We revisit every guide at least twice a year, or whenever a major model launches or a price shift changes the value picture. The most recent update date is always listed at the top of the guide. We also add a note when a product has been discontinued or replaced, so you're not reading advice based on outdated stock.
Do you cover local pricing and availability in every review?
Yes. For each product, we track the current street price at major South African retailers and note any significant price differences between online and in-store. We also flag when a product is frequently out of stock or has long lead times. This is part of our standard review template, so you always know what to expect locally.
What should I do if my product breaks after the warranty period?
We include practical maintenance advice in every review, but if something fails after the warranty, we recommend contacting the manufacturer's local service centre first. Many brands offer out-of-warranty repairs at a fixed cost. We also list common spare parts and whether they're available through local distributors, so you can weigh the repair cost against a replacement.